Frequently Asked Questions
Question : Can I attend MENTARI without an appointment?
Due to the limited number of doctors, you are required to make an appointment through our online platform or via email before coming to Mentari.
However, you do not need to get any referral letter from the health clinic to arrange an appointment at Mentari.
Question : Do I have to pay for consultation at Mentari ?
The first consultation is free , but RM5 will be charged for subsequent follow ups / appointments . Terms and conditions applied . kindly contact your nearest Mentari for further details .
Question : How do I set an appointment with Mentari ?
You may set an appointment with Mentari via Email or call . kindly refer the ‘contact us’ column at the homepage .
Question : what services does Mentari provide ?
Kindly refer to the ‘services’ column at the homepage for further details .
Question : I previously have been diagnosed and treated under a psychiatric facility a few years ago , but have currently stopped treatment due financial constraints . may I come to mentari ?
Mentari currently only accepts new cases . for cases that have previously been treated at another psychiatric clinic/facility , it is advised to continue treatment there for better continuation of care , however if severely ill patients and still need further follow up and treatment , kindly visit your nearest Government Hospital for further treatment/assessment .
Question : How long do I have to wait for an appointment at MENTARI ?
New cases will be triaged prior , however on average , an appointment waiting time
For non urgent cases is about 4-6 weeks , depending on availability and severity .
Question : How long does one session with the doctor at Mentari usually take?
Time per session varies depending on patient , and is very much on a case to case basis .however ideally one session with the doctor will be limited to 1 hour per patient .
Question : If I have already gotten my appointment date , can I get an earlier appointment date instead ?
Slots for appointments are subjected to availability , and also risk assessment ( if needed) by the respective doctor .
Question : I have an urge to commit suicide , can I come to Mentari straight ?
Patients in acute crisis are advised to immediately go their nearest Hospital for immediate and further intervention/treatment/help .
MENTARI is a new approach initiated by the Ministry of Health Malaysia (MOH) to improve outreach and re-integration of people with mental health problems into the community.
MENTARI HQ @ Selayang
LG Lot 25B,26,27 Selayang Capitol Kompleks, Selayang – Kepong Highway, 68100 Kuala Lumpur